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Is GLA Collection Company, Inc. a Scam?

When it comes to dealing with debt collectors, anxiety and skepticism are natural responses—especially with the rise of scams and fraudulent activities. One company that often comes up in discussions is GLA Collection Company, Inc. The big question that lingers: Is GLA Collection Company, Inc. a scam? In this article, we’ll delve deep into the operations of GLA Collection Company, Inc., explore its credibility, highlight reviews, and provide comprehensive information on how to handle interactions with this collection agency. We’ll also examine what credentials you should look for in a collection agency and how to protect yourself from potential scams. Buckle up as we take this informative ride!

Understanding GLA Collection Company, Inc.

GLA Collection Company, Inc., based in Louisville, Kentucky, operates as a debt collection agency, primarily serving healthcare providers. It was established in 1974 and has grown to become a significant player in the debt collection industry. The company claims to provide customized debt recovery solutions with a focus on healthcare debts. However, the question of whether they are a legitimate business or a scam continues to arise among consumers.

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Company Overview

GLA Collection Company, Inc. has been in operation for over four decades, during which it has established partnerships with various healthcare institutions. The company claims to offer ethical and efficient debt collection services, adhering to federal regulations such as the Fair Debt Collection Practices Act (FDCPA). GLA’s business model emphasizes respectful treatment of debtors while striving to recover owed amounts for their clients.

Company Information Details
Name GLA Collection Company, Inc.
Founded 1974
Location Louisville, Kentucky
Website GLA Collection Company, Inc.
Social Media LinkedIn
Specialization Healthcare Debt Collection

Services Offered

GLA Collection Company, Inc. offers a range of services that cater specifically to healthcare providers. These services include pre-collection letters, credit reporting, and insurance billing, among others. The company prides itself on providing personalized services to meet the unique needs of each client, thereby improving their recovery rates.

  • Pre-Collection Letters: Sent to remind debtors of their obligations before formal collection efforts begin.
  • Credit Reporting: Reporting unpaid debts to credit bureaus to encourage debt repayment.
  • Insurance Billing: Handling the complexities of billing insurance companies to recover debts.

Compliance and Ethics

One of the critical aspects of GLA Collection Company, Inc.’s operations is its adherence to ethical practices and compliance with regulations. The company states that it follows the FDCPA and other relevant laws to ensure fair treatment of debtors. They also claim to provide training for their staff to handle collections professionally and ethically.

Credentials and Accreditations

GLA Collection Company, Inc. boasts several accreditations that suggest a level of credibility in their operations. They are members of the Association of Credit and Collection Professionals (ACA International), which requires adherence to a strict code of conduct. Additionally, the company is accredited by the Better Business Bureau (BBB) with an A+ rating, indicating a commitment to resolving consumer complaints.

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Credentials Details
BBB Rating A+
Membership ACA International
Compliance FDCPA, HIPAA

Reviews and Consumer Feedback

Reviews of GLA Collection Company, Inc. are mixed, reflecting both positive and negative experiences. On Yelp, GLA Collection Company, Inc. has received various reviews that highlight the contrasting perspectives of consumers. Some customers appreciate the company’s professionalism, while others express dissatisfaction with their collection practices.

  • Positive Review: “I had a positive experience with GLA Collection Company. They were respectful and professional throughout the process. They even helped me set up a manageable payment plan. I was able to clear my debt without any added stress.” – Mary J.
  • Negative Review: “Dealing with GLA Collection Company was a nightmare. They were rude and threatened me with legal action if I didn’t pay immediately. I felt bullied and harassed.” – John D.

For more detailed reviews, you can visit their Yelp page.


In conclusion, GLA Collection Company, Inc. is a legitimate debt collection agency with a long-standing presence in the industry. While they have a credible track record and adhere to regulatory standards, consumer experiences vary widely. It’s essential to approach any interaction with a collection agency with caution, armed with knowledge of your rights and the proper steps to handle such situations.

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Identifying Red Flags and Scams

When dealing with debt collection agencies, it’s crucial to be aware of potential red flags that may indicate a scam. Fraudulent debt collectors often use aggressive tactics to intimidate consumers into paying debts they do not owe or to collect personal information for identity theft. Recognizing these warning signs can help you protect yourself and your financial information.

Common Scams and Tactics

Scam artists posing as debt collectors often use several common tactics to deceive consumers. These may include:

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  • Threatening Legal Action: Scammers may threaten to take legal action or have you arrested if you do not pay immediately. Legitimate debt collectors will not make such threats.
  • Demanding Immediate Payment: Fraudulent collectors may pressure you to make an immediate payment, often through untraceable methods such as wire transfers or prepaid cards.
  • Refusing to Provide Information: Scammers may refuse to provide details about the debt, including the creditor’s name or the amount owed. Legitimate agencies must provide this information upon request.
  • Calling Outside of Legal Hours: According to the FDCPA, debt collectors can only contact you between 8 a.m. and 9 p.m. local time. Calls outside these hours may indicate a scam.

How to Verify a Debt Collector

To ensure you’re dealing with a legitimate debt collector, take the following steps:

  1. Request Verification: Ask the collector to send you a written “validation notice” of the debt. This notice should include the amount owed, the creditor’s name, and your rights under the FDCPA.
  2. Check Licensing: Verify that the collection agency is licensed to operate in your state. You can check with your state’s attorney general or the Federal Trade Commission (FTC).
  3. Research the Company: Look up the collection agency’s name and check for complaints or reviews on sites like the BBB or Yelp. Legitimate companies like GLA Collection Company, Inc. will have an online presence and verifiable contact information.

Reporting Scams

If you suspect you’ve been contacted by a fraudulent debt collector, report the incident to the FTC and your state’s attorney general. Provide as much information as possible, including the collector’s name, phone number, and any details of the interaction. Reporting these scams can help prevent others from becoming victims.

Protecting Your Information

Protecting your personal and financial information is critical when dealing with debt collectors. Here are some tips to safeguard your data:

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  • Do Not Provide Personal Information: Never give out personal information such as your Social Security number or bank account details to a debt collector you cannot verify.
  • Monitor Your Credit: Regularly check your credit report for any suspicious activity or unauthorized accounts. You are entitled to one free credit report per year from each of the three major credit bureaus.
  • Use Secure Payment Methods: If you do need to pay a debt, use secure payment methods such as checks or credit cards. Avoid cash or wire transfers, which are difficult to trace.


Being vigilant and informed can help you avoid scams and protect your financial well-being. Understanding the tactics used by fraudulent debt collectors and knowing how to verify legitimate agencies like GLA Collection Company, Inc. is essential in today’s landscape. Remember to stay calm, request verification, and never rush into making payments without confirming the debt’s legitimacy.

What to Look for in a Credible Collection Agency

When faced with debt collection, it’s crucial to work with a reputable and credible collection agency. Knowing what to look for in a collection agency can help you navigate the process more effectively and ensure that you are treated fairly and ethically. Here, we’ll explore the key attributes and credentials to consider when evaluating a collection agency.

Key Attributes of a Reputable Agency

A credible collection agency should exhibit certain attributes that indicate professionalism and reliability. These attributes include:

  • Transparency: A reputable agency should be transparent about their practices, fees, and the rights of debtors. They should provide clear information about the debt and be willing to answer any questions you may have.
  • Professionalism: The agency should handle all communications in a professional manner, without resorting to threats or harassment. Professionalism indicates that the agency respects the dignity of debtors and operates within legal and ethical boundaries.
  • Compliance with Laws: Ensure that the agency complies with federal and state debt collection laws, such as the FDCPA. Compliance with these laws indicates a commitment to ethical practices and consumer protection.

Credentials and Accreditations

When evaluating a collection agency, check for credentials and accreditations that demonstrate their legitimacy and adherence to industry standards. Look for the following:

  • BBB Accreditation: Accreditation by the BBB indicates that the agency meets high standards of business ethics and customer service. GLA Collection Company, Inc., for example, has an A+ rating from the BBB.
  • Membership in Professional Organizations: Membership in organizations like ACA International shows that the agency is committed to maintaining industry standards and best practices.
  • Licensing: Verify that the agency is licensed to operate in your state. Licensing ensures that the agency is legally authorized to conduct debt collection activities.
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How to Research a Collection Agency

Researching a collection agency can provide valuable insights into their reputation and practices. Here’s how to conduct effective research:

  • Check Online Reviews: Read reviews on sites like Yelp and the BBB to see what other consumers have experienced with the agency. Pay attention to recurring themes in the reviews, such as professionalism, transparency, and customer service.
  • Look for Complaints: Check with your state’s attorney general or consumer protection agency for any complaints filed against the agency. A history of complaints may indicate problematic practices.
  • Visit Their Website: A professional and informative website is a good sign of a reputable agency. The website should provide detailed information about their services, contact information, and links to their social media profiles.

Table: Evaluating Collection Agencies

Criteria What to Look For
Transparency Clear information about practices, fees, and debtor rights
Professionalism Respectful and ethical communication practices
Compliance Adherence to FDCPA and other relevant laws
BBB Accreditation High rating and positive reviews
Professional Membership Membership in organizations like ACA International
Licensing Authorized to operate in your state


Choosing a reputable collection agency is essential to ensure fair treatment and effective debt resolution. By looking for key attributes, checking credentials, and conducting thorough research, you can select an agency that operates with integrity and professionalism. Remember to stay informed and vigilant throughout the process to protect your rights and financial well-being.

Handling Interactions with GLA Collection Company, Inc.

Dealing with debt collectors can be stressful, but knowing how to handle interactions with agencies like GLA Collection Company, Inc. can make the process smoother and less intimidating. This section provides practical tips and strategies for managing communications with debt collectors effectively and confidently.

Communication Tips

Effective communication is key to resolving debt issues with collection agencies. Here are some tips to help you navigate these interactions:

  • Stay Calm and Professional: Approach each interaction calmly and professionally. Avoid raising your voice or becoming defensive, as this can escalate the situation.
  • Take Notes: Keep detailed records of all communications with the collection agency. Note the date, time, and content of each conversation, as well as the name of the person you spoke with.
  • Request Written Communication: Whenever possible, request that the agency communicate with you in writing. This provides a clear record of all correspondence and can help you avoid misunderstandings.

Understanding Your Rights

Knowing your rights under the FDCPA is crucial when dealing with debt collectors. The FDCPA provides protections against abusive and deceptive practices, including:

  • The Right to Dispute: You have the right to dispute the debt if you believe it is not valid. The collection agency must then provide verification of the debt.
  • The Right to Request Validation: You can request a validation notice that outlines the details of the debt, including the amount owed and the name of the original creditor.
  • The Right to Cease Communication: You can request that the agency stop contacting you. Once they receive your request in writing, they can only contact you to confirm receipt or notify you of specific actions they intend to take.

Negotiating a Payment Plan

If you are unable to pay the full amount owed, negotiating a payment plan with the collection agency may be a viable option. Here’s how to approach negotiations:

  • Propose a Reasonable Plan: Suggest a payment plan that is manageable for your financial situation. Be honest about what you can afford to pay each month.
  • Get Everything in Writing: Ensure that any agreement is documented in writing. This provides a clear record of the terms and protects you from potential disputes in the future.
  • Avoid Promising More Than You Can Pay: Only agree to a payment plan that you can realistically meet. Overcommitting can lead to additional financial stress and potential default.

Protecting Your Credit

Debt collection can impact your credit score, so it’s important to take steps to protect your credit during the process. Consider the following:

  • Monitor Your Credit Report: Regularly check your credit report to ensure that the debt is accurately reported and that there are no errors or unauthorized accounts.
  • Request a Pay-for-Delete Agreement: If you are able to pay off the debt, request that the collection agency remove the negative information from your credit report. This can improve your credit score.

Table: Dealing with Debt Collectors

Step Action
Stay Calm Approach each interaction calmly and professionally
Take Notes Keep detailed records of all communications
Request Written Communication Request all correspondence in writing
Know Your Rights Understand your rights under the FDCPA
Negotiate a Payment Plan Propose a reasonable and manageable payment plan
Protect Your Credit Monitor your credit report and request pay-for-delete agreements


Handling interactions with GLA Collection Company, Inc. or any debt collection agency can be challenging, but with the right approach and knowledge, you can manage the process effectively. Stay calm, know your rights, and negotiate responsibly to achieve a fair resolution and protect your financial health.

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Yelp Reviews: GLA Collection Company, Inc.

Yelp provides a platform for consumers to share their experiences with businesses, and GLA Collection Company, Inc. is no exception. Here, we’ll explore the range of reviews available on Yelp to give you a clearer picture of what to expect when dealing with this collection agency.

Positive Reviews

Many consumers have reported positive experiences with GLA Collection Company, Inc., highlighting their professionalism and respectful approach. Here are some examples of favorable reviews:

  • Review by Jane K.: “GLA Collection Company was very professional and helpful when I was dealing with my medical debt. They explained everything clearly and worked with me to set up a payment plan that I could manage. I appreciated their respectful attitude and willingness to help.”
  • Review by Mark H.: “I had a great experience with GLA Collection Company. They were patient and understanding, and they helped me resolve my debt without any added stress. Their customer service was top-notch, and I felt like they genuinely cared about helping me get back on track.”

These reviews suggest that GLA Collection Company, Inc. strives to treat debtors with respect and provide assistance in resolving their debts.

Negative Reviews

On the flip side, there are several negative reviews that point to issues with GLA Collection Company, Inc.’s practices and customer service. Here are some examples of complaints:

  • Review by Susan M.: “I had a terrible experience with GLA Collection Company. They were rude and unprofessional, and they threatened to take legal action if I didn’t pay immediately. I felt bullied and harassed, and I would not recommend them to anyone.”
  • Review by David R.: “GLA Collection Company was very aggressive and uncooperative when I tried to dispute my debt. They refused to provide any validation of the debt and demanded immediate payment. It was a very stressful and unpleasant experience.”

These negative reviews highlight concerns about the company’s aggressive tactics and lack of transparency in handling debt disputes.

Mixed Reviews

Some consumers have had mixed experiences with GLA Collection Company, Inc., noting both positive and negative aspects of their interactions. Here are a few examples:

  • Review by Emily B.: “My experience with GLA Collection Company was mixed. On one hand, they were professional and helped me set up a payment plan. On the other hand, they were slow to respond to my inquiries, and I felt like they could have communicated more effectively.”
  • Review by John L.: “I had a somewhat mixed experience with GLA Collection Company. They were polite and respectful, but I felt like they were not very flexible when it came to negotiating a payment plan. It took a lot of back-and-forth to come to an agreement.”

These mixed reviews suggest that experiences with GLA Collection Company, Inc. can vary widely depending on the individual circumstances and the representative handling the case.


Yelp reviews of GLA Collection Company, Inc. reveal a range of experiences, from positive and professional interactions to negative encounters involving aggressive tactics. It’s important to approach any collection agency with caution and be prepared to assert your rights and negotiate effectively. For more reviews, you can visit GLA Collection Company, Inc. on Yelp.

Final Thoughts on GLA Collection Company, Inc.

In the world of debt collection, experiences can vary widely depending on the agency and the individual case. GLA Collection Company, Inc., while a legitimate and established business, has received mixed reviews from consumers. Understanding the company’s practices, knowing your rights, and being prepared to handle interactions with collection agencies are essential steps in managing debt effectively.

Summary of Findings

Our exploration of GLA Collection Company, Inc. reveals a complex picture. The company has a long history and several credentials that suggest legitimacy, including BBB accreditation and membership in professional organizations. However, consumer reviews indicate a range of experiences, from positive and professional interactions to complaints of aggressive and unprofessional behavior.

  • Credibility: GLA Collection Company, Inc. is a legitimate debt collection agency with a presence in the healthcare industry.
  • Consumer Experiences: Reviews are mixed, highlighting both positive and negative interactions with the company.
  • Key Considerations: It’s important to verify the legitimacy of any collection agency and be aware of your rights under the FDCPA.


If you find yourself dealing with GLA Collection Company, Inc. or any other debt collection agency, consider the following recommendations:

  • Verify the Debt: Always request written verification of the debt and confirm its legitimacy before making any payments.
  • Know Your Rights: Familiarize yourself with the FDCPA and your rights as a debtor to protect yourself from unfair practices.
  • Negotiate Responsibly: If you need to set up a payment plan, propose a manageable plan and get the agreement in writing.
  • Monitor Your Credit: Keep an eye on your credit report to ensure that the debt is reported accurately and to detect any potential errors or fraud.


In conclusion, while GLA Collection Company, Inc. is not a scam, it is essential to approach any interaction with them or any collection agency with caution and knowledge. By staying informed and prepared, you can navigate the debt collection process more effectively and protect your financial health. For further resources and consumer rights information, you can visit reputable sites like the Federal Trade Commission and the Consumer Financial Protection Bureau.

By following these guidelines and remaining vigilant, you can handle debt collection interactions with confidence and ensure that your rights are respected throughout the process. Remember, knowledge is power—especially when it comes to managing your financial well-being.

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