We collect what we need to run your case, share it only with parties you authorize or the law requires, never sell it, encrypt it in transit and at rest, and let you access, correct, or delete it on request. Calls may be recorded for quality assurance.
1. Introduction
Delancey Street Debt Relief, Inc. ("Delancey Street," "we," "us," or "our") respects your privacy and is committed to protecting the personal and financial information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit delanceystreet.com (the "Site"), submit a consultation request, communicate with our team, or enroll in any of our debt relief programs (collectively, the "Services").
By using the Site or our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the Site or our Services.
2. Information We Collect
We collect information that identifies, relates to, or could reasonably be linked with you or your business. Categories include:
- IdentifiersName, business name, email address, mailing address, phone number, IP address, and online identifiers.
- Financial informationBank account details, debt balances, lender names, ACH activity, contracts, statements, and tax records you submit during intake.
- Sensitive informationSocial Security Number, date of birth, government IDs, and credit information — collected only when necessary for legal or compliance purposes.
- Commercial informationRecords of services purchased, considered, or inquired about, and consultation history.
- Internet activityBrowsing history on our Site, referring URLs, device type, time spent on pages, and other usage data collected via cookies and similar technologies.
- GeolocationApproximate location derived from IP address.
- CommunicationsThe content of calls, emails, text messages, and chat conversations with our team. Calls may be recorded.
3. How We Collect Information
We collect information directly from you when you submit forms, call us, email us, or upload documents. We also collect information automatically when you visit the Site through cookies, pixels, web beacons, and analytics tools (such as Google Analytics, Meta Pixel, and LinkedIn Insight Tag). In some cases we receive information from third parties, including credit bureaus, ISO partners, attorneys, accountants, and lenders, when authorized by you.
4. How We Use Your Information
We use your information to:
- Provide ServicesEvaluate your eligibility, build a settlement strategy, communicate with creditors on your behalf, and execute settlement agreements.
- CommunicateRespond to inquiries, send updates about your case, and provide account servicing.
- MarketingSend you information about our Services, educational content, and offers — only with your consent or as permitted by law. You may opt out at any time.
- ComplianceComply with applicable federal and state law, including FTC TSR, GLBA, and state debt-relief regulations; prevent fraud; enforce our Terms of Service.
- Improve our ServicesAnalyze usage, conduct research, and improve our Site, products, and customer experience.
- Quality assuranceRecord and review calls and chats for training and quality assurance purposes.
5. Sharing of Information
We do not sell your personal information. We share information only as described below:
- Service providersVendors who perform services on our behalf — payment processing, IT hosting, analytics, marketing, document management, and case management — under contractual confidentiality obligations.
- Affiliated attorneysWhen your matter requires legal review or representation, we share information with attorneys in our network. Those attorneys maintain their own privilege and ethical obligations.
- Lenders & creditorsTo negotiate on your behalf, we disclose information about your debts and financial position to your creditors and their representatives — only with your authorization.
- Legal requirementsWhen required by law, subpoena, court order, or regulatory request; to protect our rights, property, or safety; or to investigate fraud.
- Business transfersIn connection with a merger, acquisition, financing, or sale of all or part of our business — subject to confidentiality obligations.
6. Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to operate the Site, analyze usage, and serve advertising. You can control cookies through your browser settings. Disabling cookies may affect Site functionality. We honor Global Privacy Control (GPC) signals where required by law.
7. Your Rights & Choices
Depending on where you live, you may have rights to:
- AccessRequest a copy of the personal information we hold about you.
- CorrectAsk us to correct inaccurate information.
- DeleteRequest deletion, subject to exceptions for legal, contractual, and operational obligations.
- Opt outOpt out of marketing communications by replying STOP to texts or clicking unsubscribe in any email.
- Restrict / objectRestrict or object to certain processing, where available under applicable law.
- Non-discriminationExercise these rights without discrimination.
To exercise any of these rights, email privacy@delanceystreet.com or call 1-212-210-1851. We will verify your identity before responding. We respond within 45 days, with one 45-day extension if reasonably needed.
8. Data Security
We maintain administrative, technical, and physical safeguards designed to protect your information — including TLS encryption in transit, encryption at rest for sensitive fields, role-based access controls, and routine security audits. No system is 100% secure. If we learn of a security incident affecting your information, we will notify you as required by law.
9. Data Retention
We retain personal information only as long as necessary to provide the Services, comply with legal and tax obligations, resolve disputes, and enforce agreements. Closed case files are typically retained for seven (7) years from the date of file closure, after which they are securely destroyed unless a longer retention period is required by law.
10. Children's Privacy
Our Services are intended for business owners and adults 18 and older. We do not knowingly collect information from children under 13. If you believe a child has provided us with personal information, contact privacy@delanceystreet.com and we will delete it.
11. Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before submitting information.
12. State-Specific Disclosures
California residents have additional rights under the CCPA/CPRA, including the right to know, delete, correct, and opt out of "sharing" for cross-context behavioral advertising. We do not sell personal information for monetary consideration. Virginia, Colorado, Connecticut, Utah, Texas, Oregon, and Montana residents have similar rights under their respective state privacy laws. To exercise any state-specific right, contact privacy@delanceystreet.com.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date below reflects the most recent changes. Material changes will be communicated via email or a prominent Site notice.
14. Contact Us
For privacy questions or to exercise any of the rights described in this Policy:
- Emailprivacy@delanceystreet.com
- Phone212-210-1851
- MailDelancey Street Debt Relief, Inc., Attn: Privacy Officer, New York, NY
Last Updated: April 14, 2026 Back to top
