Chat with us, powered by LiveChat

11 Charter Communications Debt Collector Relief

Dealing with Aggressive Debt Collectors from Charter Communications

If you’ve fallen behind on payments to Charter Communications – you’re likely being bombarded with aggressive calls and letters from their debt collectors. It’s an incredibly stressful situation; but don’t worry, there are ways to make it stop and get relief.First off, take a deep breath – you have rights under federal law that debt collectors must follow. They can’t harass or abuse you. Knowing these rights is the first step to making those annoying calls and letters stop.In this article, we’ll cover 11 effective strategies for dealing with Charter’s debt collectors and getting some peace of mind. We’ll discuss cease and desist letters, negotiating settlements, the statute of limitations, and more. Let‘s dive in!

1) Send a Debt Validation Letter

One of the most powerful tools against debt collectors is the debt validation letter. Under the Fair Debt Collection Practices Act (FDCPA), you can request they provide verification of the debt they‘re trying to collect.This forces the collector to prove the debt is legitimate and you actually owe it. If they can’t validate the debt with proper documentation – they have to stop contacting you entirely. It‘s like getting an instant reset.Here’s how to do it:

- -
  • Write a letter stating you are requesting debt validation under the FDCPA
  • Send it via certified mail so you have proof of delivery
  • The collector then has 30 days to respond with verification
  • If they don’t validate properly within that timeframe, you can demand they stop contacting you

Using a debt validation letter is a great first step – it buys you time and forces the collector to show their cards. Just be sure to send it promptly after first being contacted.

2) Demand They Stop Calling

Even if a debt is validated, you still have the right to revoke permission for the collector to contact you. This is done via a “cease and desist” letter invoking your rights under the FDCPA.In the letter, explicitly state you are demanding they stop all further communication with you, aside from legally required notifications. Make it clear any further calls or letters will be considered harassment.Sending this via certified mail creates a paper trail showing you revoked consent. Any further violations after that point can potentially open the collector up to a lawsuit under the FDCPA.It’s a powerful tool, but use it carefully – it prevents any further negotiation on repayment. Only send a cease and desist if you’re prepared to have your case forwarded to a lawyer for litigation.

3) Look Into Statute of Limitations

In many states, there is a legally defined “statute of limitations” on how long a debt can remain collectable. Once that time period passes, the debt is considered too old and uncollectible in court.The statute of limitations varies by state and type of debt, but is generally between 3-6 years for things like credit cards, medical bills, etc. From the date you missed the first payment, the clock starts ticking.If the debt is past that statute when Charter‘s collectors come calling – you may be able to get it dismissed entirely just by showing its age. The collectors are still allowed to attempt collection, but can’t pursue a lawsuit.It’s a valuable defense to raise, but won’t stop the annoying calls and letters on its own. You‘ll likely still need to also send debt validation and cease/desist requests.

4) Negotiate a Settlement

For debts that are legitimate and not too old, your best option is often trying to settle for a lump sum less than the full amount owed. Debt collectors frequently accept these deals to avoid a long court battle.The key is understanding your leverage and using the “debt validation” process to your advantage. If the collector can’t properly validate the full amount – you can use that to negotiate it down substantially.For example, if they’re seeking $5,000 but can‘t validate $2,000 of fees/interest – you can insist on settling for just the $3,000 principal. Most will accept a heavily discounted lump sum rather than risk losing it all.Negotiating is an art – so don‘t be afraid to start extremely low, somewhere around 20% of what they’re asking. The collector will surely reject it at first, but it creates room to eventually meet in the middle.If you can settle the debt for 50% or less of the original amount due, it‘s absolutely worth doing to put it behind you with a lump sum payment.

5) Look Into Bankruptcy Options

For overwhelming levels of debt you simply can‘t pay, bankruptcy may be the best path – despite the negative stigma attached to it. Bankruptcy allows you to get a court-ordered fresh start by discharging debts you can’t reasonably pay.There are two main types of personal bankruptcy:

  • Chapter 7 – This is a total debt “liquidation” that wipes out most debts entirely after selling non-exempt assets to pay creditors. The process takes around 4-6 months.
  • Chapter 13 – With this type, you instead enter into a 3-5 year repayment plan to pay back a portion of debts based on your income and budget. Debts are restructured into the plan.

Both types of bankruptcy stop debt collector harassment immediately by imposing an “automatic stay” that prevents any further collection attempts while the case is pending.The downside is bankruptcy damages your credit score for years and remains on your report for 7-10 years. But it provides a legal fresh start if you’re being crushed by unmanageable debt burdens.

6) Plead Hardship Circumstances

If you’re dealing with a temporary hardship like job loss, medical issues, etc. – you may be able to get Charter’s debt collectors to agree to more affordable payment plans or settlements by explaining your situation.Gather documentation like unemployment records, medical bills, etc. to demonstrate your financial hardship is legitimate and not just an excuse. The more evidence you can provide, the better.Then draft a “hardship letter” explaining the circumstances, how long you expect the hardship to last, and what you can realistically afford to pay each month based on your budget.Creditors are often willing to temporarily reduce or delay minimum payments for customers undergoing legitimate, hopefully short-term financial crises. It allows you to get back on your feet without defaulting entirely.The key is being upfront and having documentation to back up your claims. Don’t wait until you’ve already missed multiple payments – that drastically reduces your leverage.

7) Hire a Debt Settlement Company

If you‘d rather not deal with Charter‘s collectors directly, you can hire a debt settlement company to negotiate on your behalf. They’ll work to reduce your total owed amount in exchange for a lump sum settlement.The big advantage here is these companies have professional negotiators who deal with creditors like Charter every day. They know all the tricks and tactics to get debts reduced as much as possible.However, debt settlement does come with some big downsides:

  • You’ll pay fees of around 20-25% of your total debt amount
  • Your credit takes a major hit during the process
  • You may face tax consequences on any settled debt amounts

So while it‘s convenient to have a third-party handle negotiations, it’s an expensive option that will still severely impact your credit scores for years. Only use debt settlement if you can’t afford to pay the full amounts owed.

8) Look Into Debt Consolidation Loans

Another potential route is taking out a debt consolidation loan to pay off your Charter debt, along with other outstanding bills. This simplifies everything into one new monthly payment, ideally with a lower interest rate.With good credit, you may qualify for a lower interest rate personal loan from a bank or credit union to consolidate your debts. Those with poor credit can look into debt consolidation programs specifically designed for this purpose.The upside is you only have one bill to worry about each month. The downside is you’re taking on a new loan, so your debt doesn’t actually go away – it just gets moved to a new lender.Debt consolidation loans can help make payments more manageable in the short-term. But you need to have a plan to pay that consolidation loan off aggressively to get out of debt for good.

9) Understand Debt Collection Laws

The Fair Debt Collection Practices Act (FDCPA) is a federal law that governs how third-party debt collectors can operate. It prohibits abusive, deceptive, and unfair practices when trying to collect a debt.Some key provisions of the FDCPA include:

  • Debt collectors can’t call you before 8am or after 9pm
  • They can’t use profane language or threaten violence
  • They must identify themselves as debt collectors on calls/letters
  • They can’t discuss the debt with unauthorized third parties
  • They must honor written requests to stop contacting you

If a debt collector violates these rules after you‘ve notified them – you may have grounds to countersue them in court under the FDCPA. Statutory damages of up to $1,000 can be awarded per violation.The FDCPA is a powerful consumer protection law, but it only applies to third-party debt collectors – not the original creditor itself. So know your rights if Charter‘s collectors cross the line.

10) Dispute Errors on Your Credit Report

If you find any inaccurate or outdated information related to the Charter debt on your credit reports – be sure to dispute it! Both the FDCPA and Fair Credit Reporting Act require errors to be investigated and removed.To dispute, you’ll need to submit a credit report dispute letter to each bureau showing the error, along with any supporting documentation you have. They then have 30 days to investigate and correct any mistakes.Getting legitimate errors removed can help improve your credit scores. And if the debt is too old to be reported, you can get it scrubbed from your credit file entirely by disputing it.Just be aware that disputing won‘t make the debt go away – you still owe it. But it ensures your credit report reflects an accurate, up-to-date record of the debt’s status.

11) Consult a Consumer Protection Lawyer

If you’ve tried dealing with Charter’s debt collectors yourself with no success, your next step is to consult with an experienced consumer protection lawyer. They can analyze your specific situation and advise on the best legal strategy.An attorney can send more official “cease and desist” letters, dispute debts, negotiate settlements, defend against lawsuits, and countersue for any FDCPA violations by the collectors.While hiring a lawyer does involve upfront costs, they can potentially save you far more money in the long run by:

  • Getting debts reduced or dismissed entirely
  • Preventing further financial damage from default judgments
  • Recovering statutory damages from abusive collection practices

For serious debt issues with aggressive collectors like Charter‘s, having an expert in your corner makes a huge difference. Don’t wait until you’re being sued – the earlier you involve a lawyer, the better.

Getting Relief from Charter’s Debt Collectors

Dealing with aggressive debt collectors is never fun, but you aren’t powerless. By understanding your rights and using strategies like debt validation, you can force them to play by the rules.If the debt is legitimate, look into options like settlement negotiation or bankruptcy to resolve it. And if the collectors overstep boundaries, you may have a case against them under consumer protection laws.The most important thing is to not ignore the situation. Debt problems don’t just go away – they typically get much worse if left unaddressed. So take action to regain control and put an end to the harassment.

Delancey Street is here for you

Our team is available always to help you. Regardless of whether you need advice, or just want to run a scenario by us. We take pride in the fact our team loves working with our clients - and truly cares about their financial and mental wellbeing.

"Super fast, and super courteous, Delancey Street is amazing"
$500,000 MCA Restructured Over 3 Years
"Thanks for helping me in literally 24 hours"
$250,000 SBA Loan Offer in Compromise
"Great choice for business owners who need a trustworthy partner"
$350,000 MCA Restructured Over 2 Years

In The Media

Delancey Street CEO discusses ways to reward employees
Delancey Street CEO discusses the benefits of franchising on Forbes.
Delancey Street CEO discusses management on AMEX.
How to Lower Your Monthly Auto Loan Payment

How to Lower Your Monthly Auto Loan Payment A high…

Boston Merchant Cash Advance Attorney

Boston Merchant Cash Advance Attorney Getting a merchant cash advance…

How To Get Out Of A Merchant Cash Advance – MCA Debt Relief

How to Get Out of a Merchant Cash Advance So…

Getting Free Help with Your Student Loans is Incredibly Easy

Getting Free Help with Your Student Loans is Incredibly Easy…

6 Signs Your Future Spouse Is Bad With Money

  6 Signs Your Future Spouse Is Bad With Money…

Delancey Street simply gets it. You're talking to experts.
Steven Norris
Get Help Today

Ready To Get Started?

If you have questions, feel free to shoot us an email, or fill out our live chat.

Schedule Consultation