Chat with us, powered by LiveChat

Dealing with Aggressive Debt Collectors Like Glass Mountain Capital

Debt can be a real pain; we’ve all been there. But when debt collectors start harassing you, it takes things to a whole new level of stress and frustration. If you’re getting bombarded by calls and letters from Glass Mountain Capital or other aggressive debt collectors, don‘t worry – you‘ve got rights, and there are steps you can take to make them back off.

Who is Glass Mountain Capital?

Glass Mountain Capital is a debt collection agency that buys up old, defaulted debts for pennies on the dollar; then they try to collect the full amount from consumers. They‘re known for using some pretty shady tactics, like excessive calling, threats of legal action, and even contacting your friends and family about the debt.Look, nobody‘s saying you don’t owe the money. But these guys take it way too far, and they often violate consumer protection laws in the process. The good news is, you don’t have to put up with their bullying and harassment.

- -

Your Rights Under the FDCPA

The Fair Debt Collection Practices Act (FDCPA) is a federal law that lays out rules for how debt collectors are allowed to treat consumers. Some key things it prohibits:

  • Calling before 8am or after 9pm
  • Using profane or abusive language
  • Threatening violence or illegal acts
  • Calling you at work after being told not to
  • Discussing the debt with anyone except you, your spouse, or your attorney
  • Misrepresenting the amount owed or their authority

If Glass Mountain Capital has done any of those things, they‘ve violated the FDCPA and you could have a case against them. But more on that later.For now, let‘s talk about some practical steps you can take to shut down their harassment and regain your peace of mind.

Dealing with Glass Mountain Capital: A Step-by-Step Guide

  1. Demand Debt Validation

The first thing you’ll want to do is send Glass Mountain Capital a debt validation letter. This is your right under the FDCPA – they have to provide evidence that the debt is really yours and the amount is correct before they can continue collection efforts.You can find sample debt validation letter templates online, but the key is to send it via certified mail and keep a copy for your records. Glass Mountain has 30 days to respond with validation.If they can‘t validate the debt, they’re legally required to stop contacting you. If they keep calling after that, they’re breaking the law.

  1. Send a Cease and Desist Letter

Whether Glass Mountain validates the debt or not, your next move should be sending them a cease and desist letter. This formally tells them to stop all communication with you, except to confirm they‘re ceasing communication or to notify you about a specific legal action they intend to take.Again, you can find sample cease and desist letter templates online. Make sure you send it certified mail and keep a copy. By law, they have to honor your request to stop contacting you.

- -
  1. Start a Paper Trail

From this point on, make sure you document every single interaction with Glass Mountain Capital. Save any letters, emails, or voicemails, and keep a log of all calls including dates, times, who you spoke with, and what was discussed.This paper trail will be crucial evidence if you decide to take legal action against them for FDCPA violations down the road.

  1. Consider Getting a Consumer Lawyer

If Glass Mountain Capital continues to violate the FDCPA by harassing you after you’ve sent a cease and desist letter, it may be time to get a consumer lawyer involved. An experienced attorney can help put a stop to the abuse and may be able to get the debt dismissed or win you damages for the violations.There are lawyers who specialize in consumer protection and FDCPA cases, like the team at Spodek Law Group. They offer free consultations, so it‘s worth giving them a call to discuss your situation.

  1. Dispute the Debt (If Appropriate)

If you genuinely don’t believe you owe the debt Glass Mountain Capital is trying to collect, you have the right to dispute it. The debt validation process gives you a chance to do this.When you receive their debt validation notice, you can respond with a letter explaining why you dispute the debt and requesting they provide further evidence. Be very specific about your reasons for disputing.From there, the burden is on Glass Mountain to provide sufficient proof that the debt is legitimate before they can continue collection efforts. If they can’t, they have to cease all communication with you about that debt.

  1. Negotiate a Settlement (As a Last Resort)

In some cases, it may make sense to try negotiating a settlement with Glass Mountain Capital, especially if the debt is legitimately yours. Settling for less than the full amount could allow you to finally put it behind you.But tread carefully here – get any settlement agreement in writing before you pay a cent. And remember, once you pay a settled amount, that’s it. The debt is considered paid in full, so there’s no going back if Glass Mountain tries to collect more later.Negotiating from a position of strength after sending debt validation and cease and desist letters may improve your odds of getting a favorable settlement deal. You can even hire a professional debt settlement firm to handle the negotiations.

When to Speak With a Lawyer

If Glass Mountain Capital has repeatedly violated the FDCPA by harassing you despite your efforts to make them stop, it’s a good idea to have an attorney review your case. You may be entitled to file a civil lawsuit against them for damages.The FDCPA allows consumers to recover actual damages for any financial losses caused by the violations, like wages lost from missing work due to their harassment. You can also recover statutory damages up to $1,000, plus attorneys’ fees and court costs.A lawyer from a firm like Spodek Law Group can evaluate your situation for free and let you know if you have a viable case against Glass Mountain Capital. The consultation is risk-free and confidential.

- -

Dealing with Debt Collectors: Key Takeaways

  • You have rights under the FDCPA that debt collectors like Glass Mountain Capital must follow
  • Demand debt validation and send a cease and desist letter to shut down harassment
  • Document every interaction to build a paper trail as evidence
  • Consider hiring a consumer lawyer if violations continue
  • You may be able to dispute the debt, negotiate a settlement, or sue for damages

Debt collectors can make your life miserable, but you don’t have to just take their abuse. By understanding your rights and taking smart steps to enforce them, you can make Glass Mountain Capital back off and regain your peace of mind.

Glass Mountain Capital Debt Collection Lawsuits

Glass Mountain Capital has faced numerous lawsuits from consumers alleging harassment and other violations of the Fair Debt Collection Practices Act (FDCPA). Here are some examples:

  • In 2021, a Florida woman sued Glass Mountain Capital for repeatedly calling her at work about a debt after she told them to stop. The case settled out of court.
  • A 2020 case in New York alleged Glass Mountain violated the FDCPA by failing to properly identify themselves as debt collectors in voicemail messages.
  • In 2019, a consumer in Illinois sued Glass Mountain Capital for falsely claiming they had initiated a lawsuit against her over an old debt.

These are just a few examples that highlight Glass Mountain‘s pattern of aggressive and often illegal collection tactics. If they’ve violated your rights, consulting a consumer lawyer is advisable.

- -

Common Defenses Against Debt Collectors

Even if the debt Glass Mountain Capital is trying to collect is legitimate, there are still potential defenses you can raise:

  • Statute of Limitations – In most states, debt collectors only have a limited number of years to sue you over a debt before the statute of limitations expires. If it’s past that window, you may be able to get the case dismissed.
  • Lack of Proof – Debt buyers like Glass Mountain frequently lack complete documentation and proof that the debt is really yours. If they can’t validate it, you have grounds to dispute.
  • Unauthorized Fees/Interest – Make sure any fees or interest charges Glass Mountain is trying to collect are legally authorized. If not, you can challenge those amounts.
  • Identity Errors – With debts constantly being resold, it’s common for collectors to mix up identities. If Glass Mountain has the wrong person, you can get the case thrown out.
  • Violations of the FDCPA – As discussed, any provable violations of the Fair Debt Collection Practices Act on Glass Mountain’s part can provide a legal defense.

The key is to consult an experienced FDCPA defense lawyer who understands the relevant laws and can evaluate which defenses might apply in your specific situation.

The Bigger Picture: Debt Buyer Incentives

To really understand why companies like Glass Mountain Capital resort to such aggressive and often illegal tactics, you have to look at the fundamentals of their business model.Glass Mountain is what’s known as a debt buyer. They purchase huge portfolios of defaulted consumer debts from original creditors like credit card companies, usually for just a few cents on the dollar.Their entire business is predicated on squeezing as much money as possible out of those debts through relentless collection efforts. The more they can collect, the bigger their profits.This incentive structure encourages some disturbing practices:


  • Securitizing MCA loans provides capital for lending but incentives maximizing volume over loan quality


  • This manifests through overreliance on limited data, ignoring total debt obligations, and rushing due diligence

Lack of Documentation

  • Debt buyers frequently receive incomplete documentation from original creditors
  • Makes it difficult to validate debts, increasing FDCPA violations


  • Automated dialing systems allow massive call volumes with minimal human oversight
  • Leads to harassment through excessive calling

Questionable Practices

  • Some debt buyers may try to revive legally expired “zombie” debts
  • Or re-age debts by adding unauthorized fees and interest

The bottom line? For Glass Mountain Capital and companies like them, profits often take priority over ethics and compliance with consumer protection laws.That’s why it’s so important for consumers to understand their rights and be prepared to vigorously defend themselves against abusive collection practices.

Dealing with Debt Collectors: An Empathetic Perspective

Look, we get it – being hounded by aggressive debt collectors like Glass Mountain Capital is an incredibly stressful experience. Those endless calls and letters can really start to take a mental toll after a while.Maybe you’ve found yourself constantly anxious, losing sleep, or feeling hopeless about your financial situation. Or maybe you’ve had to deal with the embarrassment of Glass Mountain contacting your friends, family, or coworkers about the debt.If that’s you, just know that you’re not alone. Millions of Americans are trapped in the same cycle of debt and harassment every year. It’s an awful position to be in, and it’s okay to feel overwhelmed, frustrated, and even angry about it.But there is a light at the end of the tunnel. By learning about your rights under laws like the FDCPA and taking smart, proactive steps to enforce them, you can break free from the debt collector abuse.It won’t be easy, and it will take persistence. But regaining your peace of mind and financial freedom is absolutely worth it. Don’t let Glass Mountain Capital or any other debt collector make you feel powerless.

Delancey Street is here for you

Our team is available always to help you. Regardless of whether you need advice, or just want to run a scenario by us. We take pride in the fact our team loves working with our clients - and truly cares about their financial and mental wellbeing.

"Super fast, and super courteous, Delancey Street is amazing"
$500,000 MCA Restructured Over 3 Years
"Thanks for helping me in literally 24 hours"
$250,000 SBA Loan Offer in Compromise
"Great choice for business owners who need a trustworthy partner"
$350,000 MCA Restructured Over 2 Years

In The Media

Delancey Street CEO discusses ways to reward employees
Delancey Street CEO discusses the benefits of franchising on Forbes.
Delancey Street CEO discusses management on AMEX.
Is JSZ Financial Co., Inc. a Scam?

In today’s financial landscape, it is crucial to be cautious…

Is Kansas Counselors, Inc. a Scam?

In today’s world, where debt collection agencies are prevalent, it’s…

Is KAPS & CO LLC a Scam?

In today’s world, where debt collection agencies play a significant…


In today’s financial landscape, consumers are increasingly concerned about the…

Is Kauai Credit Adjusters, Limited a Scam?

Debt collection agencies play a crucial role in the financial…

Delancey Street simply gets it. You're talking to experts.
Steven Norris
Get Help Today

Ready To Get Started?

If you have questions, feel free to shoot us an email, or fill out our live chat.

Schedule Consultation