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What is Synchrony Bank’s Hardship Program?

A Lifeline for Struggling Customers

We’ve all been there – bills piling up, money getting tight, and that sinking feeling of “how am I going to make it through this?” It’s a stressful situation, no doubt. But here’s some good news: if you’re a Synchrony Bank customer facing financial hardship, their hardship program could be a much-needed lifeline.

What exactly is this hardship program, you ask? Well, let me break it down for you in simple terms.

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Understanding Financial Hardship Programs

Financial hardship programs are designed to help customers who are going through tough times – things like job loss, medical emergencies, or other unexpected life events that make it difficult to keep up with payments. Banks realize that stuff happens, and they’d rather work with you than lose you as a customer.

Synchrony’s hardship program allows you to temporarily adjust your payment plan to something more manageable. This could mean lower monthly payments for a set period, waived fees, or even a total payment deferral for a little while. The goal is to give you some breathing room until you can get back on your feet financially.

Now, I know what you’re thinking: “This sounds too good to be true. What’s the catch?” Well, there’s no major catch, but you do have to qualify and follow the program’s guidelines. We’ll get into those details a bit later.

Why Hardship Programs Matter

Before we dive deeper, let’s talk about why hardship programs like this are so important. Missing payments can seriously mess up your credit score, which can then impact your ability to get loans, rent an apartment, or even get a job in some cases. It’s a vicious cycle that’s hard to break out of.

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By taking advantage of a hardship program, you can avoid those missed payments and protect your credit while you sort out your financial situation. It’s a win-win for you and the bank – you get some relief, and they keep a customer who will hopefully be back in good standing soon.

Plus, let’s be real – dealing with money troubles is stressful enough without having to worry about angry calls from debt collectors or potential legal action. A hardship program can take a huge weight off your shoulders and give you some peace of mind.

How Synchrony’s Program Works

Okay, now that we’ve covered the basics, let’s get into the nitty-gritty of how Synchrony Bank’s hardship program actually works.

First things first, you’ll need to reach out to them and explain your situation. You can do this by calling their customer service line or by sending a written hardship request. Be prepared to provide documentation that proves your financial hardship, like pay stubs, medical bills, or job termination paperwork.

Once your hardship is verified, Synchrony will work with you to create a modified payment plan that fits your current financial situation. This could involve:

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  • Temporarily lowering your minimum monthly payment
  • Waiving fees and finance charges for a set period
  • Allowing you to skip one or more monthly payments
  • Extending your loan term to reduce monthly costs

The specifics will depend on your individual circumstances and what Synchrony deems appropriate based on their policies.

It’s important to note that while you’re on the hardship plan, you’ll still accrue interest on any outstanding balances. But the goal is to at least make the payments more manageable until you can resume your normal payment schedule.

Qualifying for the Program

Of course, there are some requirements you’ll need to meet in order to qualify for Synchrony’s hardship program. Generally speaking, you’ll need to demonstrate that you’re truly experiencing financial difficulties due to circumstances beyond your control.

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Some common qualifying hardships include:

  • Job loss or reduction in income
  • Medical issues or unexpected medical bills
  • Death of a primary wage earner in the household
  • Natural disasters that caused property damage or loss
  • Military deployment or relocation

Synchrony will want to see documentation proving the hardship, so be prepared to provide things like termination notices, medical bills, insurance claims, etc.

It’s also worth noting that hardship programs are usually intended for temporary relief – once your situation improves, you’ll be expected to resume making your normal payments. But hey, a little help during tough times can make a huge difference.

Pros and Cons to Consider

Like most things in life, Synchrony’s hardship program has its pros and cons. Let’s take a quick look at some of the key points on both sides:


  • Avoid missed payments and damage to your credit score
  • Reduce stress and financial burden during difficult times
  • Potentially lower interest rates or waived fees
  • Maintain access to your credit accounts and services
  • Opportunity to get back on track without severe consequences


  • Interest will still accrue on outstanding balances
  • Hardship status may be noted on your credit report
  • Program is temporary – you’ll need to resume normal payments eventually
  • Strict eligibility requirements and documentation needed
  • Potential tax implications for settled/forgiven debt

As you can see, the pros generally outweigh the cons for most people facing legitimate financial hardship. But it’s still important to carefully consider your specific situation and whether the program is the right move for you.

Alternatives to Consider

Now, let’s say you explore Synchrony’s hardship program and it doesn’t seem like the best fit for your circumstances. Or maybe you’d just like to explore some other options as well. Here are a few alternatives that could be worth looking into:

Credit Counseling: Working with a reputable non-profit credit counseling agency can help you negotiate payment plans, reduce interest rates, and develop a plan to pay off debt. The downside is that it may impact your credit score.

Debt Consolidation Loan: If you qualify, taking out a debt consolidation loan to pay off multiple creditors could simplify your payments and potentially reduce interest rates. Just be wary of fees and make sure the terms work for your situation.

Balance Transfers: Some credit cards offer low or 0% APR balance transfer promotions. Moving high-interest debt to one of these cards could provide temporary relief, but the low rates don’t last forever.

Debt Settlement: As a last resort, you could try negotiating lump-sum settlements with creditors for less than the full amount owed. This will severely impact your credit, but may allow you to become debt-free faster.

The key is exploring all your options and finding the solution that best fits your unique financial picture and capabilities. Don’t be afraid to ask for help from credit counselors or financial advisors to ensure you make the right choice.

Making the Most of Hardship Relief

If you do end up enrolling in Synchrony’s hardship program (or a similar program with another lender), there are some tips to keep in mind to make the most of the relief period:

  • Stick to the agreed payment plan – don’t miss any of the modified payments
  • Look for ways to cut expenses and boost income during this time
  • Avoid taking on any new debt while enrolled in the program
  • Request statements showing enrollment to dispute any credit reporting errors
  • Have a plan for resuming normal payments once the hardship period ends
  • Consider credit counseling to develop a long-term financial strategy

The hardship program is meant to be temporary assistance, not a long-term solution. Use this time wisely to get your finances back on stable ground.

The Bottom Line

Look, dealing with money troubles is never fun. But the good news is that options like Synchrony Bank’s hardship program exist to provide some relief when you need it most.

At the end of the day, taking advantage of a program like this could be the difference between protecting your credit and financial future or spiraling deeper into debt and stress. If you’re facing legitimate financial hardship, it’s definitely worth exploring.

Just be sure to understand the requirements, consider the pros and cons for your situation, and have a plan for getting back on track once the hardship period ends. With some temporary assistance and smart money management, you can get through this!

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