Chat with us, powered by LiveChat

Delancey Street Helps Business Owners Regain Control

Each year 10's of thousands of business owners struggle.

Join The Program

Fill out our contact form. We'll reach out and conduct a thorough assessment of your situation, and how we can help you. Our goal is to understand your situation, and determine if our program is the right for you, and the type of debt you have.

We Work With You

Once we determine our program is right for you, we start working on your behalf. We conduct a thorough evaluation of the type of debts you have, and put together an action plan on what a realistic, and beneficial outcome would look like for each debt.

We Get Results

The final step is the most important, we restructure your debt and put you in a better position than we found you. We work with you to adhere to the new debt restructuring program, and are with you every step of the way to make sure your business is thriving.

Program Results

$450K Merchant Cash Advance

Extra 24 Months

Transformed into a monthly payment, and extended by 2 years, with a 15% reduction in balance.
$110K Merchant Cash Advance

55% Reduction

Transformed into a monthly payment, and extended by 2 years, with a 55% reduction in balance.
$100k Business LOC

50% Redution

Our client had an LOC with a MCA hybrid lender, and saw a drastic reduction in balance.

How We Help

Business debt settlement through Delancey Street involves restructuring your corporate debt, in a manner that allows you to keep your doors open, and results in an increase in cashflow.

Get a affordable plan that works for your business cash flow as a part of the debt settlement process.

Get potential resolutions with Delancey Street in a timely and effective time frame once you enter our debt relief program.

You Have a Powerhouse team of financial and legal experts on your side, advising you on how to interact with predatory creditors.

5 Star Google Rating trusted by 100's of people who are struggling with business debt.

Who is Altus GTS Inc., is the debt collection agency harassing you?

Altus GTS Inc., headquartered in Kenner, Louisiana, is North America’s largest commercial debt collection agency according to their website. With over 250 employees, Altus boasts decades of experience and a wide reach across the country. However, some consumers allege Altus engages in harassment and overly aggressive tactics to collect debts. Let’s break down the facts.

What Services Does Altus Provide?

Altus offers a full spectrum of commercial debt recovery services to over 100,000 business clients. This includes:

  • Domestic and international debt collection
  • Audit collection
  • Business receivable management training
  • Receivable management outsourcing

In addition to their headquarters in Louisiana, Altus maintains branch offices in Colorado, Washington, and New Jersey. They also work with affiliate offices in Delaware, Washington, Arizona, and Iowa to extend their coverage nationwide.

How Does Altus Collect Debts?

As a debt collector, Altus contacts consumers by phone and mail demanding payment for outstanding debts on behalf of their business clients. The Fair Debt Collection Practices Act (FDCPA) regulates the practices of third-party debt collectors like Altus. This federal law prohibits false statements or harassment, limits communication attempts, and requires debt validation notices.If Altus violates these FDCPA regulations when pursuing payment, consumers can sue them for damages. So does Altus cross the line and engage in harassment? Let’s look at some concerning complaints.

Altus Complaints Allege Harassment

While Altus enjoys accreditation from the Better Business Bureau (BBB), they still face consumer grievances. As of December 2023, the BBB lists 27 complaints against Altus in the past 3 years. And 6 of the most recent complaints allege harassment or overly aggressive collection tactics.For example, one consumer complained Altus called their cell phone 4-5 times per day, qualifying as harassment under the FDCPA guidelines. Another reported Altus threatening to garnish their wages if immediate payment wasn’t made, which violates regulations.So while not all complaints against Altus involve harassment, several consumers feel subject to intimidation or aggression from Altus collectors.person covering ears from phone harassment

What Recourse Do Consumers Have Against Harassment?

If Altus utilizes overly aggressive or abusive tactics to collect, consumers have legal rights to stop the harassment under the FDCPA. Specific recourses include:

  • Demanding verification of the debt: Consumers can require Altus verify in writing critical details about the debt like the amount owed and creditor name. This can delay collection efforts.
  • Filing complaints with regulators: Complaints to consumer protection groups like the Consumer Financial Protection Bureau or state attorney general may trigger investigations against Altus.
  • Suing for damages: Consumers can file lawsuits against Altus for FDCPA violations. If successful, they may recover up to $1,000 plus legal fees.
  • Recording calls for evidence: Recording calls with Altus collectors provides proof of harassment for regulators or lawsuits. But consumers should first check if their state requires notification of recordings.

So while some Altus techniques tread close to the harassment line, consumers maintain rights to stop abusive collection practices under federal and state regulations.

Is Altus Necessarily Breaking the Law?

With Altus fielding over 100,000 business clients, occasional consumer complaints seem inevitable regardless of collection practices. And so far, no regulatory agency has formally sanctioned Altus for systemic abuse or harassment.But even lawful collection practices can feel invasive or harassing to struggling consumers facing financial duress. Altus leadership emphasizes continuing to adapt methods to improve customer service in the face of complaints. However, the nature of their work inevitably leads to some consumer dissatisfaction.

Key Takeaways: Is Altus Harassing Consumers With Debt Collection?

  • Altus GTS Inc operates as the largest commercial debt collection agency in North America. Their services include phone calls, letters, legal filings, and other techniques to secure unpaid business debts.
  • While accredited by the BBB, Altus faces occasional complaints of harassment and aggressive tactics violating consumer protection laws.
  • If Altus utilizes abusive practices, consumers can record calls, verify debts, file regulatory complaints, or sue for damages under the FDCPA.
  • With over 100,000 clients, some grievances seem inevitable for Altus. And so far, regulators haven’t sanctioned Altus for systemic harassment or abuse.

So in summary – Altus utilizes assertive techniques given the nature of their work as debt collectors. But they don’t necessarily appear to be breaking the law, even if some consumers feel harassed by their collection efforts. However, regulators and consumer advocates continue monitoring the situation to protect consumer rights against potential overreach.

Delancey Street is here for you

Our team is available always to help you. Regardless of whether you need advice, or just want to run a scenario by us. We take pride in the fact our team loves working with our clients - and truly cares about their financial and mental wellbeing.

"Super fast, and super courteous, Delancey Street is amazing"
$500,000 MCA Restructured Over 3 Years
"Thanks for helping me in literally 24 hours"
$250,000 SBA Loan Offer in Compromise
"Great choice for business owners who need a trustworthy partner"
$350,000 MCA Restructured Over 2 Years

In The Media

Delancey Street CEO discusses ways to reward employees
Delancey Street CEO discusses the benefits of franchising on Forbes.
Delancey Street CEO discusses management on AMEX.
How Do I Stop Paying An MCA Advance

How Do I Stop Paying An MCA Merchant cash advances…

What Should I Do If OneMain Financial Is Taking Me to Court?

What Should I Do If OneMain Financial Is Taking Me…

How to Wind Down a Small Business With Too Much Debt

  How to Wind Down a Small Business With Too…

Coping With Debt-Related Marriage or Relationship Problems

  Coping With Debt-Related Marriage or Relationship Problems Money issues…

When Starting a Small Business to Pay Off Debt is Risky

When Starting a Small Business to Pay Off Debt is…

Delancey Street simply gets it. You're talking to experts.
Steven Norris
Get Help Today

Ready To Get Started?

If you have questions, feel free to shoot us an email, or fill out our live chat.

Schedule Consultation