If you’re a business owner and you’ve fallen behind on advance payments this year, you’ve probably come across talk about debt being traded on a marketplace, and you might be wondering if your advance will find its way to that market, and what that would mean for your settlement efforts. In the consumer world (see the Jake Halpern book Bad Paper), debts with little or no original documentation are sold, resold, and resold again to companies the debtor has never heard of. The record of the debt may be just a few entries in a spreadsheet. The information might not be accurate. It might even already have been collected by another company.
Here is an example of what that consumer market can be like behind the scenes. An investor took part in a $25,000 loan to a nurse on a peer-to-peer lending platform with 277 other retail investors. The borrower only made three whole payments on a three year loan, then disappeared. The platform called a co-worker, skip traced the borrower, then finally threw its hands up in the air and sold the debt to a third party. The investors were not entitled to any proceeds from the sale. To the people holding the paper, the borrower was only a member number.
That’s part of the reason some people are hoping that their debt will end up on the open market. Halpern says that consumer debtors can win lawsuits by simply challenging the debt buyer to prove that the debt is owed. This can work in consumer cases, because there can be as many as ten hands that touch a debt before it gets anywhere close to a courtroom, and the paperwork can get seriously mixed up in the meantime.
Merchant Cash Advance
Merchant cash advance and business funding are different beasts, and the paper typically isn’t sold off in some maze of debt buying and selling. There’s a good chance you’ll be working with the same funding provider from start to finish of the collections cycle, and not some debt buyer 10 parties removed. The collection process is unique, the relationships are unique.
Why? Look at how the deal was made. Even though things are more automated these days, phone calls are still an essential part of the underwriting process. A risk analyst will call the business owner, the landlord and sometimes even a few suppliers. Larger deals may be brought to a full risk committee. Signed contracts rarely disappear, and some funders will actually record their phone calls with you, so they have audio of the owner verbally agreeing to the terms and conditions. Companies that massage the numbers before applying for a business loan are a major source of concern for small business lending companies. In fact, many underwriters won’t accept faxed or scanned bank statements from merchants, preferring to pull them directly from API’s or request them directly from the bank, or by asking for the username and password of the company’s bank account to verify if what they’re looking at is legitimate.
The Collections Process
The collections process begins typically with the salesperson or sales office that negotiated the deal. The representative is often paid on a partially upfront and partially on residual basis, which means a significant part of the representative’s pay comes from the deal performing, so if the deal goes bad the representative is calling the business, the owner’s home phone and cell phone, and if necessary the landlord and then the suppliers. They are going to determine first of all, “Are they even in business?” And the majority of the time in the event of a default, they still are.
Generally, the sales rep is not able to renegotiate the terms or reduce the payment, or cut you any slack. It’s back to the way things were, and either you do it or you don’t do it. The owner either gets back into good standing or plays hardball. At this stage, you may also see an original underwriter of the file getting involved. Then, if all else fails, the file will be sent over to a portfolio management department or collections department within the funder.
Another thing to keep in mind is that the Fair Debt Collection Practices Act does not apply to commercial transactions. And when the default happens, with a traditional MCA it may not even be a “debt”. It could be a case of diverted receivables. A doctor sells the accounts receivable of all of his patients at a discount, gets the money, then collects from all the patients himself, shutting the funder out. The funder is trying to collect on property it bought, not on a loan.
If internal collection doesn’t work, they may try to freeze the receivables. Merchant processing is usually the first stop: if you accept credit cards, the processor can be instructed to freeze all or part of the proceeds without a court order. It’s easier said than done, but it can be done, and some third party collection agencies specialize in it.
And then the lawsuits. Thousands of lawsuits have been filed against businesses for violating the agreements and sometimes the business owner can be sued also depending on the contract and the violation. Unlike a consumer debt, it’s likely tens of thousands, if not hundreds of thousands of dollars, so the funder will be coming for it.
Funders have also seen “strategic defaults” - merchants, usually on larger deals, who stop paying in order to strong-arm the funder into a settlement or just walk off with the cash. That is fraud. Hardship is different.
Negotiate Your Settlement
What does that mean for your settlement? On the plus side, you now can discuss your default with the person who knows all about the original agreement. On the minus side, odds are the contract and evidence of the deal won’t get lost in the shuffle. ”Prove you own this debt,” a defense that works sometimes for consumers, isn’t likely to work for you.
You will probably be negotiating with the same company that funded you and, because it will likely have the signed contract and possibly a recorded copy of you approving the contract, I suggest you base your approach on honesty rather than being hopeful that a copy of the paperwork will be lost somewhere. If your hardship is real, just say that because funders have heard it from owners who never intended to honor their contract.
If the story of bad paper in merchant cash advance were written in a book, it would be a short one: the business defaulted, the funder tried to collect, and then it sued. Negotiate your settlement with the original funder because they have the contract and they intend to use it.
About Delancey Street
Delancey Street is a premier, and award winning, business debt settlement company that helps business owners nationwide. Our goal is simple: help you escape debt in a safe and legal manner. Based out of New York, we can help in 49 of 50 states. We tell you how it is; because your business and future is on the line.








